Deleting your data.

You can ask us to delete everything we hold about you, at any time. You do not need an account, you do not need a reason, and it costs nothing.

Hey Rova is the trading name of Redigi Pty Ltd, ABN 46 683 525 859. We run the chat behind real estate agencies' Facebook Pages and Instagram accounts, so if you have ever messaged one of those pages or commented on one of their posts, this page is for you.

How to ask

1. Email privacy@redigi.com.au

   Put "delete my data" in the subject so it is not missed. Start the email now.

2. Tell us where to look

   So we can find your record, tell us the Facebook or Instagram account you messaged from, or the phone number or email address you gave us, and roughly when it was. The agency or property you were asking about helps too.

3. We check it is really you

   We may ask you one or two questions first. That is not us being difficult: deleting someone's records on a stranger's say-so would be the worse failure. We ask for the least we can.

4. We confirm within 30 days

   We will tell you what we deleted, and what, if anything, we had to keep and why. Usually it is much faster than thirty days.

What gets deleted

Everything we hold that is about you, which for the chat means:

• The messages in your conversation, on Facebook Messenger or Instagram, and when you sent them.
• Any comment of yours we recorded, and any private reply we sent you because of it.
• The identifier the platform gave us for you, the Page-scoped or Instagram-scoped ID, and your display name and profile picture if we stored them.
• The contact details and enquiry information you gave us, including your phone number, email address, budget, timeframe and the properties you asked about.
• Your record in any advertising audience we control. Where we have already shared a hashed list with a platform, we remove you from the audiences we can reach and stop adding you to any new one. We will tell you plainly if anything is beyond our reach rather than imply we can pull it back.

What we keep, and why

Two narrow things, and we would rather name them than let you find out later.

That you opted out

If you unsubscribed, we keep a minimal record of it permanently. Forgetting would mean contacting you again after you told us not to, so that record protects you rather than us.

Financial records

If there was a transaction, Australian tax law requires us to keep the record for seven years. This almost never applies to someone who simply enquired about a property.

If you enquired with an agency, ask them too

When you enquire about a property, that enquiry belongs to the real estate agency, and they hold their own copy of it. Deleting ours does not delete theirs. We will act on our copy straight away and tell you exactly who to contact at the agency so you can ask them as well. We will not leave you to work that out on your own.

Cutting us off at the Facebook or Instagram end

Deleting your data and stopping future contact are two different things, and you can do the second yourself right now, without asking us.

• On Facebook: Settings & privacy, then Settings, then Apps and Websites. Find the app and remove it.
• On Instagram: Settings, then Website Permissions or Apps and Websites, and remove it there.
• In the conversation itself: you can block or mute the page at any time, from inside Messenger or Instagram.

Removing the app stops new information reaching us. It does not delete what we already hold, so if you want that gone too, send the email above.

If you are not happy with how we handle it

Tell us first, at privacy@redigi.com.au. We acknowledge within 5 business days and respond within 30 days. If that does not resolve it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.